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Cancellation Policy

CUSTOMER CANCELLATIONS. Cancellations must be made 24 hours before the Service Pick-Up time so that the Customer may avoid being charged in full for the amount of the scheduled Service. All cancellations must be in writing via email to [email protected]. Failure to cancel 24 hours in advance will result in charges to the Customer’s credit card for the full amount of the Service agreed to in the Reservation. By signing this Agreement, Customer hereby agrees, allows, and permits ULC to charge Customer’s credit card for the full amount of Service when Customer cancels the Service less than 24 hours before it was scheduled to occur.

As a courtesy, in the event a cancellation is made less than 24 hours before the scheduled Pick-Up Time, and the Customer is charged in full for the unused Service, ULC will permit a “Service Credit” in the amount charged to the Customer’s credit card.  This Service Credit may be redeemed for a Service of equal or lesser value, and must be redeemed within 90 days from the date on which the cancelled Service was originally scheduled to take place.  Any interest in, or claim to, the unused Service Credit is waived by the Client 90 days from the original date of the cancelled Service.

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